Hoopla FAQ

What is Hoopla?
Hoopla is a service that lets our patrons access digital music, movies, tv shows, books, audiobooks and comics.  

Who can use Hoopla? 
Anyone with a Lake Villa District Library card number. You'll also need an email address to sign up.

Is there a cost to use Hoopla?
The library subscribes to the service; there is no direct cost to individual patrons.

What devices can use Hoopla?
Desktop browsers, plus most iOS and Android mobile devices, and Kindle Fire HDX tablets. 

How many titles can I check out?
Patrons are allowed 5 items--regardless of format--each month. This number may changed based on overall usage. 

How long are the checkout periods?
Movies - 3 days
TV Shows - 3 days
Music Albums - 7 days
Ebooks, audiobooks, comic books - 21 days

Do I get to keep the titles? 
No, once your lending period is up, the titles will not stay on your device. You can check out a title multiple times. 

Do I have to be connected to the internet to use Hoopla?
You must have an internet connection to borrow titles, but if you're using the Hoopla App, your titles will be available to watch, listen, or read offline. 

What does the message "Max lends per period exceeded" mean?
This refers to music albums. Albums can only be borrowed twice in a 30 day period. The 30 day period starts from the first time you borrow that album, not the monthly period. 

What is Widevine?
Widevine is a plug-in that hoopla uses via your web browser to play video content. Widevine is built into the Google Chrome browser, but can be installed for free on other browsers. If you do not already have Widevine installed when you attempt to play a video title, your web browser will direct you to the Widevine website. From there, you simply need to click on Install Now and follow the on screen prompts. For more help with Widevine, see the Hoopla help page.

Need More Help?

For comments, suggestions, or any questions, email refdesk@lvdl.org